Politique d’expédition
Free Shipping Worldwide
We’re pleased to offer free tracked shipping and tax-inclusive pricing on all orders — no hidden fees or surprise import charges.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). You’ll receive a tracking number once your order has been dispatched.
Estimated Delivery Times (Liquid & Fragile Products)
Our products are carefully packed and shipped via secure, tracked logistics partners. Delivery times may vary slightly depending on destination:
| Region | Estimated Delivery Time |
|---|---|
| France | 8–10 business days |
| United Kingdom | 5–8 business days |
| Germany | 8–10 business days |
| Spain | 5–8 business days |
| Italy | 5–8 business days |
| Netherlands | 6–10 business days |
| Belgium | 6–10 business days |
| United States | 6–8 business days |
| Australia | 5–10 business days |
| Rest of World | 10–15 business days |
During busy seasons or customs processing, occasional delays of 2–3 business days may occur.
Tracking Information
You’ll receive a tracking link once your order is on its way. Tracking updates may temporarily pause while your parcel is in international transit — this is completely normal and means your package is on route to your local delivery hub.
Example message:
“Your parcel is currently in international transit from our global fulfilment hub — updates will resume once it reaches your local carrier.”
Delivery Assurance
All parcels are shipped DDP (Delivered Duty Paid) whenever possible, meaning taxes and duties are prepaid.
If your tracking hasn’t updated for 15 business days, please contact us at admin@chateauchaumont.fr — our team will investigate immediately.
Returns
We offer a 30-day return policy for eligible items. For more details, see our Returns & Refunds Policy.
Last updated: November 2025
